Senior Client Relationship Manager (1603) Homebased
UK Homebased, GB
Role Outline
Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.
We are seeking an experienced and proactive Senior Client Realtionship Manager to oversee and enhance relationships with high-value clients. The successful candidate will be responsible for managing a portfolio of key accounts, ensuring exceptional service delivery, and driving both client satisfaction and commercial growth. This role requires a strategic mindset, strong communication skills, and the ability to collaborate effectively across teams to deliver tailored solutions.
Key Responsibilities
• Take ownership of a portfolio of high-value clients, building trusted, long-lasting relationships through honest, proactive, and engaging communication across multiple channels, including in-person meetings, phone calls, email, video conferencing, and educational resources.
• Design and implement tailored strategic review plans to ensure occupational health services align seamlessly with clients’ HR, Health & Safety, and Wellbeing goals.
• Continuously evaluate service delivery, identifying opportunities to highlight value, demonstrate return on investment, and enhance client satisfaction.
• Provide expert advice on new and updated occupational health services, identifying opportunities to upsell and drive the commercial growth of client contracts.
• Lead the way on retender and renewal opportunities, collaborating with subject matter experts and the Business Development team to craft compelling, evidence-based proposals that showcase success and value.
• Spearhead the implementation of high-value client contracts, coordinating closely with the Health Partners Client Projects Team and other departmental leads to ensure smooth and efficient onboarding.
• Leverage client management data to uncover trends and recommend innovative improvements to service delivery.
• Work in partnership with subcontractors to optimise service delivery and reporting, ensuring clients receive maximum benefit.
• Review and refine contractual terms to ensure they remain fit for purpose and aligned with the services provided.
• Support the Client Services Director in mentoring and guiding the Client Relationship Management team, including delivering inductions, training sessions, and resolving client escalations.
• Step into the role of deputy for the Client Services Director when required, such as during key meetings or periods of absence.
• Embody and promote the company’s core values of diligence, integrity, exceptional customer service, professionalism, and ethical behaviour. Foster a workplace culture of respect, accountability, and collaboration with colleagues, clients, and business partners.
• Ensure strict adherence to company policies, particularly regarding data protection and the management of sensitive personal information, maintaining compliance with all legal, regulatory, and ethical standards
What we are looking for
• Proven experience in client relationship management, account management, or a similar role, ideally within the occupational health or related sectors.
• Strong interpersonal and communication skills, with the ability to build and maintain positive client relationships.
• Strategic thinking and analytical skills, with the ability to review data, identify trends, and implement improvements.
• Demonstrated ability to manage multiple projects, including client implementations and contract renewals.
• Leadership skills, with experience mentoring and supporting team members.
• Strong commercial acumen and the ability to identify upselling opportunities.
Hours
37.5 hours per week, Monday to Friday
Location
This role is predominately home based with client site visits; therefore you will need to ensure you have a suitable space you can work from at home.
Salary
We are offering a competitive salary for this role.
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:
• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Application Process
To apply, scroll down and click ‘Apply Now’ or go to ‘Candidate Login’ at the top of this page.
To discuss the role please contact the team at jobs@healthpartnersgroup.com
We look forward to receiving your application and joining our team!
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
