Client Associate Psych Health FTC(1248)

About Health Partners

Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.

With over 950 employees working with over 400 clients, we pride ourselves on developing strong partnerships with our clients, getting to the heart of their individual challenges and needs; tailoring occupational health packages to suit them.
Our people are important to us and as we take care of our clients, we also make sure that we are taking care of every single person who works with us. So, when you join us, we promise to put our support behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things. You’ll learn from the expertise of our senior leaders, from the best in our business.

Role Outline

We are seeking a diligent and organised Client Associate Administrator to join our dynamic Psych Health team.

As a Client Associate, you will be the backbone of our business, ensuring the smooth running of our psych health services. Your role is crucial in supporting our patients, clients, clinicians, and wider team through administrative excellence.

Key Responsibilities:

•    Booking and managing appointments for patients.
•    Handling invoicing procedures and closing cases once complete.
•    Conducting thorough reviews of cases, proactively chasing updates, and compiling necessary information.
•    Reviewing and releasing confidential reports.
•    Answering inbound calls and making outbound calls utilising a cloud-based telephony system to clients, healthcare providers, and other third parties. 
•    Efficiently managing email correspondence and responding promptly to enquiries.
•    Adhering to all company policies

This is a full time role, 37.5 hours per week, Monday - Friday between the core hours of 8:00am - 6:00pm.

This is a fully remote position, offering a set salary of £22,503 per annum. 

This role is a Fixed term contract for up to 12 months.

Remote Working Disclaimer

Please note we are only able to accept applications for those who reside in the UK for this remote vacancy.

Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours. 
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
 

Skills

Education & Qualifications

Salary

The salary for this role is £22,503 per annum

Certifications

Company Benefits

One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Discounted gym membership
• Cycle to work scheme
• Access to Vitality Health

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to jobs@healthpartnersgroup.com

We look forward to you joining our team!

Recruiter

TBC