Business Analyst

Role Outline
Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.

As a Business Analyst at Health Partners, you will play a pivotal role in shaping the integration of our digital products and operational services to deliver exceptional outcomes for clients, patients, and staff. This role extends beyond traditional system analysis, focusing on the entire service ecosystem. You will adopt a service-oriented approach to business analysis, working collaboratively with Product Managers, Designers, and operational stakeholders to ensure solutions are technically viable, operationally efficient, and aligned with user needs. From mapping current and future-state journeys to defining detailed requirements and supporting delivery from discovery to adoption, you will be instrumental in driving service excellence.

Key Responsibilities

Analyse and design holistic service experiences by mapping both business processes and end-to-end journeys of internal and external users.
Map front-stage (user-facing) and back-stage (operational) processes to identify friction points, gaps, and opportunities for service improvement and automation.
Develop detailed process flow diagrams, service blueprints, and documentation using industry-standard modelling techniques.
Collaborate with cross-functional teams to gather, validate, and prioritise business and service requirements.
Design and recommend system improvements that enhance service delivery and operational productivity.
Create detailed functional specifications, user stories, and acceptance criteria.
Facilitate workshops and interviews to capture nuanced business and user needs.
Translate business requirements into technical specifications for development teams.
Conduct cost-benefit analyses for proposed improvements.
Monitor and measure the impact of implemented changes against predefined performance metrics.
Partner with Product Managers and Designers to ensure new product features are embedded within coherent, efficient, and scalable services.

Deliverables include:
Current and future-state service maps and process diagrams.
Refined business and operational requirements.
Functional specifications and user stories.
Change impact assessments.
Workshop artefacts and playback decks.
Performance metrics tracking reports.

What we are looking for

We are seeking a candidate with a strong understanding of system architecture and integration principles, coupled with experience in service and process mapping techniques. Proficiency in business process modelling tools and advanced Microsoft Office skills, particularly Excel, are essential. 

The ideal candidate will possess excellent facilitation, communication, and stakeholder engagement skills, as well as a critical thinking mindset to solve complex problems. Familiarity with business intelligence tools and exposure to service design principles or methodologies will be advantageous, alongside experience in regulated environments such as healthcare and agile product development lifecycles.

Hours
Full time 

Location
Remote working from home within the UK

Remote Working Disclaimer   

Please note that this job advert is for remote working from home in the UK only. 
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK, and must be available to work during UK working hours. 

Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

Salary

The salary for this role is competitive based on experience and qualifications.

Company Benefits 

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:
•    Competitive annual salary dependent on qualifications and experience
•    Contributory pension scheme up to 6%
•    Life assurance
•    Starting on 25 days annual leave plus bank holidays, increasing with length of service
•    Have a day off for your Birthday (non-contractual benefit)
•    Discounted gym membership
•    Cycle to work scheme
•    Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Application Process

To apply, scroll down and click ‘Apply Now’ or go to ‘Candidate Login’ at the top of this page. 
To discuss the role please contact the team at jobs@healthpartnersgroup.com
We look forward to receiving your application and joining our team!

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.