Appeals Co-ordinator
UK Homebased, GB
Role Outline
Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.
We’re looking for an Appeals Coordinator to join our dynamic team! Based in Uckfield with flexible remote working options, this full-time role (37.5 hours per week, Monday to Friday) is your chance to take the lead in managing appeals cases from fire and police authorities. You’ll be at the heart of operations, ensuring cases are handled seamlessly while providing vital administrative support to our board members.
Key Responsibilities
Management of appeals cases including;
Logging new cases.
Booking board meetings, including all communications with parties and board members as well as booking premises.
Preparation of case packs, record and maintain information relating to the receipt and dispatch of documentation and storage of records
Ensuring all parties and board members are provided with all documentation relating to the appeal.
Ensuring all parties and board members are provided with Appeal Documentation within the required timeframe
Ensuring appropriate arrangements/equipment are available on the date of the meeting to allow for smooth running of the session.
Ensuring board reports are processed promptly and are appropriately proofread to confirm quality before release.
Closing cases and coordinating any clarifications post report.
Ensure survey feedback and other MI is accurate and up to date on the required spreadsheets.
Collation of information for MI Reporting.
Collation of invoice information for accounts
Arranging payment and approval of invoices and updating of Balance sheet
Sourcing Clinical Specialists as directed by the Clinical Lead
Liaising with authorities, appellants, board members, internal staff and 3rd parties via telephone, email and letter.
Handle queries and escalations raised by third parties and internal stake holders.
Working within contractual SLAs and in line with the guidelines of the applicable schemes.
Liaising with and escalating issues to the Client Relationship Manager and Lead Chair.
Escalating complex cases or those that are progressing slowly to Clinical Lead and CRM.
What we are looking for
We are seeking a candidate with experience in diary or schedule management, who possesses excellent verbal and written communication skills. Strong IT skills are essential, including proficiency in database systems, Outlook, Word, and particularly Excel. Experience in customer service is highly desirable, along with the ability to use your own initiative and take a proactive approach to tasks. We are also looking for someone who is enthusiastic about their own professional development and willing to take an active role in it.
Hours
This role is a full time position, Monday to Friday between the hours of 8am and 6pm. You will be working 37.5 hours a week, 7.5 hours a day with a 1 hour unpaid lunch break.
Location
This role is based in Uckfield, East Sussex.
Salary
The salary for this role is £24,000K per annum.
Company Benefits
One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Discounted gym membership
- Cycle to work scheme
- Access to Vitality Health
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Application Process
To apply, scroll down and click ‘Apply Now’ or go to ‘Candidate Login’ at the top of this page.
To discuss the role please contact the team at jobs@healthpartnersgroup.com
We look forward to receiving your application and joining our team!
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to jobs@healthpartnersgroup.com
We look forward to you joining our team!
