Client Associate - Homebased(1203)
Solihull, GB
About Health Partners
Health Partners Group is a UK leading provider of comprehensive health and wellness services, dedicated to fostering healthier, more productive workforces across a variety of sectors. Our expertise spans mental health support, neurodiversity, physiotherapy, overall wellbeing, and absence management, currently benefiting the health of over 2.5 million client employees nationwide. We work collaboratively with businesses in various areas such as construction, retail, manufacturing, local government, and blue light services, by combining expert advice and clinical services to tailor solutions that meet the unique demands of each industry and contribute to the long-term success of the organisations we work with.
Role Outline
This is a full time position, 37.5 hours per week, Monday - Friday.
It is a remote position offering a set salary of £22,503 per annum
Management of Occupational Health cases including:
- Booking appointments, invoicing, closing cases
- Reviewing cases, chasing updates and gathering information
- Reviewing, proof reading and releasing reports
- Answering phone calls, making outbound calls and replying to emails.
- Using a cloud-based telephony system which records calls for training and quality purposes.
- Working within GDPR and the company’s policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
- Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
- Working towards our clients’ goals and the company’s key metrics.
- Display the company’s CORE values; Caring matters, One team, great
- Relationships and Excellence all round.
- Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
- Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
- Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.
Remote Working Disclaimer
Please note we are only able to accept applications for those who reside in the UK for this remote vacancy.
Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Skills
Education & Qualifications
Salary
£22,503 per annum
Company Benefits
One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive annual salary dependent on qualifications and experience
Contributory pension scheme up to 6%
Life assurance
Starting on 25 days annual leave plus bank holidays, increasing with length of service
Discounted gym membership
Cycle to work scheme
Access to Vitality Health
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to jobs@healthpartnersgroup.com
We look forward to you joining our team!
Recruiter
To discuss this vacancy please contact jade.wakefield@healthpartners.uk.com
