Client Associate - Derby 1614
Derby, GB
Role Outline
Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.
As a Client Associate, you’ll take on a dynamic role at the heart of our organisation, working closely with a specific client and managing occupational health cases every day.
This is your chance to make a real impact! You’ll play a pivotal role in supporting our patients, clients, and clinicians, ensuring everything runs smoothly while delivering outstanding administrative excellence. If you thrive in a fast-paced environment and love making a difference, this is the opportunity for you!
Key Responsibilities
- • Complete all work to a high standard within required time limits
• Co-ordination and maintenance of diaries/appointments for all clinical staff
• General admin including the uploading of clinical notes and other documentation as required
• Maintenance of own computer files and emails
• Taking telephone calls and answering emails
• Meet and greet on site duties
• Additional administrative duties for clinical staff as and when required
• Use of multiple databases and internet systems for recording of stats
• Releasing of medical reports to patients and clients following GDPR guidelines
• Communicating with GP/Specialists
• Liaising with various parties to progress cases efficiently and flagging any issues to team leaders
• Referring patients to third parties for treatment / assessments
• Working with the Health Surveillance team when required
• Any other adhoc tasks set out by the team leaders
What we are looking for
We are looking for a candidate with strong administrative skills. While previous experience in a similar environment would be beneficial, it is not essential. The successful candidate will have strong PC and software skills, particularly in Word, Excel, PowerPoint, and Outlook.
Professionalism is essential for this role, alongside excellent attention to detail and the ability to prioritise a varied workload effectively. The candidate should be self-motivated and able to work independently, using their own initiative. Strong communication and customer service skills are important, as the role involves liaising with clients and engaging with staff at all levels.
The role requires working collaboratively as part of the Occupational Health team, supporting health professionals and ensuring effective communication across the organisation. The candidate must demonstrate excellent interpersonal skills and maintain discretion when handling confidential information, whether over the phone, via email, or in person. Strong organisational and time management skills are also key to managing the demands of this role
Hours
The role is full-time 37.5 hours per week, 7.5hours per day, where you will be expected to work during the core hours between 8.00am and 6.00pm Monday to Friday.
Location
This role is based in Derby and you will have the opportunity to work from home one day a week following an initial training period.
Salary
This is a fully remote position, offering a set salary of £24,000 per annum.
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Application Process
To apply, scroll down and click ‘Apply Now’ or go to ‘Candidate Login’ at the top of this page.
To discuss the role please contact the team at jobs@healthpartnersgroup.com
We look forward to receiving your application and joining our team!
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
